What We Collect and Why We Need It
When you open an account with us, we collect the details you submit: name, email address, phone number and the e-wallet identifier you use — whether that is DANA, OVO or GoPay. We use this to verify your identity, process deposits and withdrawals, and keep your
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account secure. If you contact support, we log that conversation to resolve your issue and improve how we handle similar requests. We also collect technical data automatically — your device type, browser, IP address and session activity. This helps us detect unusual access patterns and protect
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your account from unauthorised use. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO or GoPay is limited to what those services need to complete your transaction. Retention periods depend on legal and operational requirements; you can
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request details through our support channel. Where our platform is accessible, your data is handled in line with applicable data protection standards for eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.