Reference

Understand Your Rights on bumi10

Everything you do on bumi10 — from opening your account to processing a withdrawal via DANA, OVO or GoPay — sits within a clear set of terms. Access to the platform depends on local law and is available only where eligible regions permit.

Account TermsJurisdiction EligibilityData & PrivacyWallet Use PolicyContact Rights

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POLICY ACCOUNTABILITY

How We Handle Data, Cookies and Account Security

Your account data stays within the systems required to operate your wallet, verify your identity and process transactions. We do not sell personal data to third parties. Cookie use is limited to session management and fraud detection — you can adjust cookie preferences via your browser settings at any time.

Data Retention

Account records, including DANA, OVO and GoPay transaction logs, are retained for the period required by applicable law. You can request a summary of your stored data through the support channel.

Account Security

Login access is protected by OTP verification sent to your registered mobile number. Any attempt to access your account from an unrecognised device triggers an additional confirmation step.

Requesting Changes

To update personal details, correct a wallet-linked record or request data deletion, contact support with your account ID and a brief description of the change needed. We process these within our standard review window.

Who to Contact

For formal data or privacy concerns, use the email support path. Live chat handles day-to-day account questions; written email is the appropriate route for documented policy requests or disputes.

How Our Legal Terms Apply to You

bumi10 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction between you and bumi10, from the moment your account is created to each transaction you make. Eligibility is determined by your location and the applicable laws of your region — we do not extend access where local law does not permit

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it. Players in Bekasi and across Indonesia should review these terms before completing any deposit. When you fund your account via DANA, OVO or GoPay, you confirm that you have read and accepted the conditions attached to that transaction. Wallet-linked activity — including deposits and withdrawals
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— is subject to verification steps before funds are released. Any dispute relating to an account transaction should be raised through our support channel first; most cases are resolved at that stage without escalation. Changes to these terms are communicated via the account notification system, and
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continued use of the platform after a change constitutes acceptance. We do not retroactively alter terms applied to completed transactions. If any clause here conflicts with a mandatory provision of local law applicable to you, that local provision takes precedence to the extent of the conflict.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If something in our terms is unclear, or if you need to exercise a right — such as requesting account data, querying a wallet transaction or flagging a billing concern — our support team handles legal and policy queries directly. Raise your concern through the channel that works for you.

Common Questions About bumi10 Legal Terms

These are the policy questions we hear most often. If your question isn't covered here, the support team handles it through live chat or email.

Account access depends on local law and is available only in eligible regions. It is your responsibility to confirm that using the platform is permitted under the laws applicable to your location.

Registration collects your name, contact details and wallet information — such as your DANA or OVO account — needed to verify identity and process transactions. No additional data is collected without a clear purpose.

Yes. Submit your request through email support with your account ID. We will respond with a summary of the personal data we hold linked to your account, within our standard review period.

Raise the dispute through live chat first, referencing the transaction ID and the wallet used — DANA, OVO or GoPay. Support will review the record and confirm next steps, including escalation if needed.

We notify you via your account notification centre when terms are updated. Continued use of your account after the effective date is treated as acceptance of the revised terms.

Data is retained for the period required by applicable law or regulation in your region. After that period, records are deleted or anonymised in line with our data retention policy.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Accountbumi10 Login InfoBumi10 Banking

Understand Your Rights on bumi10

How We Handle Data, Cookies and Account Security

Reach Us on Policy Questions

Common Questions About bumi10 Legal Terms

01 Who can open an account on bumi10?

02 What data does bumi10 collect when I register?

03 Can I request a copy of my personal data?

04 How do I dispute a wallet transaction?

05 What happens if the legal terms change?

06 How long is my account data kept after I close my account?

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